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Features

net2phone Canada offers a variety of features engineered to improve your customer calling experience, operational efficiencies, and internal communications. Explore our suite of inclusive features and choose a combination of tools to customize a solution to your business needs.

Features Overview

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SONAR client portal

Manage your phone service in one easy-to-use platform. Our online client portal, SONAR, allows individual users to manage their settings, and enables advanced user roles to configure global settings like auto attendants, call routing features, and more. Administrators can easily oversee the system’s usage and make changes on the fly.

An illustration of Huddle Video Conferencing

Huddle video conferencing

Host virtual face-to-face meetings with partners, colleagues, and clients from across the globe with Huddle. Easily and securely video conference and share your screen with up to 100 participants. Huddle connects seamlessly to both Google Calendar and Microsoft Outlook for efficient scheduling.

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Insights analytics

Insights is the hub of your business call analytics that organizes complex data and metrics to improve decision-making, team performance, and operational efficiency. Access call recordings, create performance dashboards, and download data to Google sheets for reporting and analysis.

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Conference pod

Advanced conference calling functionality is fully integrated into the net2phone Canada platform. No plugins, downloads or training required.

An illustration of Huddle Video Conferencing

Record Huddles in Dropbox

Capture Huddle video and audio calls and save the recordings directly to Dropbox. Just configure the connection of Huddle to Dropbox and start recording. You can connect any version of Dropbox to Huddle (including the free account).

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Emailed call-centre reporting

Do you often find yourself pulling the same stats for call centre reporting? Set up recurring intervals and receive call centre reports right to your inbox.

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IP paging

Whether you have an existing system or require something new, net2phone Canada can configure a P.A. system to work with your infrastructure, allowing you to message your staff when required.

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Attendant console

An easier way to transfer calls. With a drag-and-drop interface and presence awareness, the web-based attendant console allows you to see which members of your team are available and easily transfer calls with a click.

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