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SONAR SMS

SONAR SMS messaging allows users to send and receive SMS messages from within the SONAR portal and mobile application. SMS messages can be received by individual users, or can be routed and serviced through a call queue to various staff members.

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Send and receive messages

SONAR portal and mobile application users can send and receive SMS messages to external numbers. Easily start new conversations or continue existing conversations with SMS conversation history.

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SMS through a queue

Queue SMS support allows your clients and prospects to reach out to you by SMS for sales and support inquiries, further allowing them to connect with your business in the way they’re most comfortable with.

Through SONAR, users have the ability to send and receive text messages. When your prospects and/or customers call your organization either through an auto attendant or call a direct agent, the SONAR application can track not only inbound calls but any text messages that come through that same number. This offers multiple ways of communicating, all through the browser-based portal. Newly received messages pop up in a conversation in SONAR, while users still have the ability to initiate conversations. net2phone Canada users also have the ability to have SMS messages directed into a queue, where a message will follow a certain order where it appears, and if not answered within a certain amount of time will pop up on the next user's screen. This conversation will then belong to the user who answers and initiates conversation with that contact.

Feature value

One number

Whether you're calling or SMS messaging, you can be reachable through one phone number.

Connect differently

Catering your outreach to your clients' communication preferences can increase close rates and customer retention.

Support SMS queues

SMS is a convenient method for on-the-go customers to receive technical support quickly and easily

SMS sales queues

Does your prospect have a simple question? an SMS sales queue can help your sales representatives answer your prospects' questions quickly.

Informal conversations

SMS serves as an information method of communication, allowing for front-line representatives to build better relationships.

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Customer interactions can no longer be simply transactional. Today’s consumers expect a lot from the brands they invest in. To make a true impact, organizations must be an active participant in their client’s daily lives and increased digitization has opened up new possibilities for consumer interaction. From emailing and blogging, to video chatting and and SMS, businesses now communicate with their customers through various channels to personalize and optimize every step of the client’s journey.

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