Attendant Console
The SONAR Attendant Console is an online tool accessible through the SONAR client portal that allows you to easily transfer calls. This feature is an alternative to a physical sidecar if desk space is at a premium, or the user doesn’t have a desk phone that can support a physical sidecar.
Drag and drop
The SONAR Attendant Console allows you to easily drag and drop a live caller onto a colleague’s name which then seamlessly transfers the caller to the intended recipient. No need to memorize every team member’s extension, be constantly updating a paper directory or accidentally dial a wrong number. With the attendant console, your callers will be transferred more quickly and efficiently than ever before.
Many transfer options
You have the option to transfer calls blind (without speaking to the person on the other side) or through a warm consultative transfer option, as well as transfer directly to voicemail. You can also transfer the caller to a call queue, call parking slot, or to an external number within your contacts list.
Presence visibility
The Attendant Console provides visibility into your colleague’s phone presence so you can see who is available, who is currently on the phone, or unplugged.
Feature value
No additional hardware
The attendant console removes the need for a traditional analog sidecar. If they didn't want the sidecar they would need to memorize every number or extension within the office.
Improve brand perception
The way in which a customer call is answered and handled can have a significant impact on how your brand is perceived. A seamless and friendly customer calling experience can speak volumes about your organization’s dependability, customer service, and professionalism.
User friendly interface
Receptionists and office managers have one of the most diversified roles within an organization. The last thing your receptionist needs on top of a
busy work schedule is a convoluted phone system that offers limited functionality.
Use Cases
This can be used as a replacement for a hardware desk phone and receptionist sidecar. On a traditional analog system, a receptionist would have a large display (sidecar) with a button for everyone in the office. On that large device a receptionist would select transfer on their hardware phone and select a destination button on the sidecar sending the caller to the desired extension. No need to memorize every team member’s extension, be constantly updating a paper directory or accidentally dial a wrong number, with the attendant console, your callers will be transferred more quickly and efficiently than ever before.
Pricing customized for your business
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