SONAR Client Portal
Our intuitive online client portal SONAR enables users to easily manage their phone system, and allows for more advanced user roles to configure global settings like auto-attendants, greetings, and more. Through the portal, users can place phone calls and send internal and SMS messages.
Manage user settings
Individuals can manage their own settings such as answering rules, contact list, SMS and instant messages, voicemail, and what devices they have available. This is also where users can access the attendant console, and web-calling using SONAR phone.
Manage account settings
Those with an account admin role can manage the organization’s features, such as call queues, auto attendants, and on-hold music.
Manage your call centre
Does your organization manage a high volume of calls? You may opt to have Call Center Agent, and Call Center Supervisor roles on your account. This gives you the ability to sign in and out of call queues, and see important queue statistics such as volume of calls, average time on hold, and abandon rates.
Feature value
Stay agile
Easily make changes, update your outgoing messaging, and customize your phone system right from within the SONAR portal.
All-in-one platform
Not just for configurations, SONAR allows you to make calls using the SONAR phone, and send both SMS messages (external) and Instant Messages (internal) from the messages tab.
Be informed
SONAR’s reporting statistics allow you to stay on top of your queues, and make important decisions such as staffing adjustments.
Testimonials
Our old phone system was very rigid. Once we had the equipment installed and features set up, it was very difficult to make changes to things like voicemail or our auto attendant. Versature is entirely different. The system is so flexible and user-friendly, we are able to make changes whenever we need to and the support is always a quick call away.
- Julie LeTellier St-Joseph Family Medicine Clinic, IT Coordinator
The walkthrough of the SONAR portal showed us how intuitive it is to make any changes to their phone system, like adding or changing users, or modifying call rules to adhere to seasonal demands.
- eQube,
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