Patient first communication.
From scheduling appointments to providing your patients with tele-appointments, and everything in between. Secure, reliable phone communications that keep you connected to your patients—anywhere, anytime.
Improving connectivity across the healthcare industry
Canadian healthcare providers require a reliable and secure business phone solution to focus on what they do best; treating patients. net2phone Canada’s cloud-based unified communications solution delivers a powerful suite of tools that ensure the patient-administrative experience is top of mind, with securities and features set in place to ensure you remain PIPEDA compliant.
A better patient calling experience
Rectify your complicated call routing. Call queues, parking slots, and hunt groups to easily sort your callers and alleviate the strain on reception. Leverage our virtual attendant console to drag and drop a live caller onto a colleague’s name to seamlessly transfer calls to internal users, while dismissing the need to memorize extensions.
Call traffic insights
Built in analytics for call queues are accessible in our all-in-one integrated platform (SONAR). Allowing medical offices to assess their call volume, average hold time, or number of abandoned calls to make decisions on staffing to ensure your patients get a high quality experience.
Administrative efficiency through automation
Automated Attendants answer and route calls efficiently, putting patients in touch with their intended recipient, an additional message, a call queue, or a voicemail box. Automatic time-of-day rules allow you to implement different call routing when your practice is open versus closed or on the weekends/holidays. This ensures your patients are up to date. Implementation of these tools free your office admin’s time to focus on more decisions that impact the business.
Remote work support
Your hosted solution allows you to use and customize your phone system from any web browser, whether in the office or at home. Perfect for changing your auto attendant on those extra snowy weather days when no one can make it in, or if staff are required to quarantine due to COVID regulations, and need to ensure that your phones are getting answered.
Support you can rely on
Everyone has a different level of understanding with regard to technology. Our 100% Canadian-based phone support team is happy to help all of our clients., With an average answer speed of under 60 seconds, a change can be made without someone spending the whole day doing so.
A hosted solution
Your business phone solution is hosted, meaning the only thing on your premises are the phones themselves, eliminating major capital expenditures. This gives us the ability to easily troubleshoot issues or link multiple clinics together, allowing for solutions such as pooling receptionists across multiple locations into a single call queue.
Fax Option
net2phone Canada offers an ATA adapter and connection to support a traditional fax machine. Other organizations that don’t support this require you to keep an account with a traditional landline business to support this.
Paging
If you need a way to easily communicate within your practice, we support a range of paging options. If you’re connecting to an older system or creating a brand new paging system, our suite of ALGO products can be implemented to support any broadcast needs.
Door security
Door security units establish two-way communication through an intercom with those trying to enter your practice. This allows your team to easily grant them access right from your net2phone Canada deskphone or softphone.
Discover the net2phone Canada difference
Learn more about our product and get pricing customized to your business
Plans built just for the medical industry
$19.99 /exam room/month
Exam room
A cost-effective plan built for the exam room.
- Dedicated extension to extension calling
- Unlimited outside calling including 40+ international countries
- Rental desk phone device with wall mount
- and more!
$39.99 /user/month
Receptionist Plan
A plan built for medical office power users.
- Unlimited calling to 40+ countries internationally
- Desk phone, Browser and Mobile App calling
- Access to our online attendant console
- Upgraded phone rental
- Yealink EXP43 Side car rental
- and more!
$39.99 /user/month
Office Plan
Equipping your private offices with the tools needed to communicate effectively
- Unlimited calling to 40+ countries internationally
- Desk phone, Browser and Mobile App calling
- Huddle Video Conferencing Platform
- Upgraded Phone Rental
- and more!
To take advantage of these plans, customers require a minimum of six (6) users, with at least one (1) reception user, one (1) office user, and one (1) exam room user.
Trusted by Canadian Businesses
Our customers love us
Easiest To Do Business With, Small Business (Business VoIP)
net2phone Canada has been awarded 'Easiest to do business with' in the small business category for business VoIP phone systems (only awarded to one company in North America).
High Performer in the Overall Business VoIP Category
Not only are we the easiest to do business with, but we also stack up against the big guys! net2phone Canada was also a high performer across all criteria in the business VoIP category.
Testimonials
Replacing our worn out, on-premise PBX phone system with a hosted communications solution has rectified many of the connectivity challenges we were facing. As we were already in the process of updating our Internet, net2phone Canada was the obvious choice with all of its value-added features. Our clinicians can easily access their voicemails, and we have confidence in net2phone Canada’s quick support chat function to provide assistance when we need it.
- Bryan Van Der Horn CommuniCare Therapy, Financial Administrator
net2phone Canada has allowed us to focus on our core mandate – provide lifesaving training to healthcare professionals from all over Canada. We no longer worry about the state of our phone service. As we continue to expand our services to more facilities across Canada you can be sure that wherever we go, net2phone Canada will go.
- Claudia Gonzalez Resuscitation Canada, Program Administrator
The system is so flexible and user-friendly, we are able to make changes whenever we need to and the support is always a quick call away.
- Julie Letellier St-Joseph Family Medicine Clinic, IT Coordinator
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Pricing customized for your business
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