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Klipfolio

The net2phone Canada connector for Klipfolio enables customers to create high impact dashboards using call data combined with operational system data from a variety of sources including CRMs, web analytics platforms like Google analytics, marketing automation solutions, finance applications, project management tools & more.

How it works

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Performance data for all levels of management

Create dashboards in Klipfolio ranging from high-level executive overviews to detailed departmental data for managers to monitor performance and be on the same page.

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Leverage pre-built visualizations

Use Klipfolio’s vast library of Klips and visualizations to effectively communicate KPIs from the call and operational system data to see information such as hold vs. talk time, average answer speed, and calls handled vs. calls offered

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Mashup call data

Combine call data with operational data from analytics platforms, operational systems, marketing automation systems, finance applications in a single dashboard for full visibility into call and business performance.

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Set up alerts

Create visual cues to identify positive or negative performance for your key performance indicators (KPIs), and easily assess if current thresholds and goals are being met. Set up email notifications to trigger if certain KPI’s are met and to notify users of exceptions.

Feature value

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Monitor call centre performance

At a glance, dashboards deliver insight into current call centre performance enabling managers to respond and resolve issues related to call volume, staffing, and performance quickly.

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Gain deeper business insight

Call data connected to other sources including CRMs, web analytics, ticket systems, gives you deep insights into your organization and allows you to make smarter business decisions.

Testimonials

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Klipfolio dashboards make our customers feel in control of their business because they can continuously track the metrics that tell them if they are on or off track, whether they are on the train on the way into work, at a client site or in their office.

- Mychelle Mollot Klipfolio, CMO

Pricing customized for your business

Request a demo or get a personalized quote