Woman talking into headset at call centre surrounded by employees - net2phone Canada - Business VoIP Phone System

Business VoIP communication system for call centres

For call centres, it’s not enough to have a reliable connection. It’s about leveraging all of the tools available to your agents to deliver the best caller experience. net2phone Canada empowers you to connect to your clients, track KPIs, and automate multichannel customer support with a VoIP call centre system.

Trusted by Canadian businesses

Greater efficiency with every call

net2phone Canada’s solution for call centres unifies best-in-class calling technology, analytics tools, and reliable service so your agents can deliver the ultimate customer service experience. Our cloud-based technology is customizable and can be implemented quickly with adaptable features to adhere to the changing needs of your business. All calling and customer information is securely housed within geo-redundant data centres, onshore and kept securely within Canada.

an illustration of two people video chatting, a customer and a support person

Streamline Customer Support

Increase responsiveness and personalize interactions by integrating your phone system with popular CRM platforms, or build a custom integration through our open API. Our integrations automatically captures information and tracks caller data to streamline phone based support so your agents can solve customer support tickets with ease.

Capture, track and analyze important data

Make decisions based on rich business intelligence. Leverage net2phone Canada’s suite of analytics tools to easily organize complex data, showcase KPIs, and track agent performance. With automated emailed reporting, you’ll always stay on top of your metrics.

Cattle grazing an open field on a sunny day with the large trees in the distance - Gateway - net2phone Canada - Business VoIP Phone System

A traditional phone system will not always translate from Company A to Company B. With net2phone Canada's vast array of features and integrations, we were able to customize a phone solution to fit the specific needs of our business and it works brilliantly.
- Amy Cunningham, Gateway Livestock, Logistics Coordinator

New Hope Transport Large red semi truck - net2phone Canada - Business VoIP Phone System

We know from our business that reliability is very important. I have peace of mind knowing something simple like a power surge isn’t going to take out our phone system for an extended period and also leave us with a steep bill.
- Daniel Grauman New Hope Transport, IT Manager

Man and woman sitting at table with laptop at cafe with plant - net2phone Canada - Business VoIP Phone System

net2phone Canada was a breath of fresh air after difficult and frustrating telecom experiences in the past. The initial setup was extremely simply and the system is so easy to adjust to meet our unique business needs. We have been able to improve our service offering to clients thanks to their service.
- Elizabeth Lance The Ingenuity Group, Managing Director