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net2phone Canada Leads the Way in Digital Transformation with Launch of Call Analytics Hub, Insights”

net2phone Canada, a Canadian provider of SaaS-based business VoIP communications solutions, today announced the launch of its new analytics product line, Insights. This new product line leverages net2phone Canada call data to improve customer relationships, increase operational efficiencies, and gamify team and agent performance.

Insights Launch Platform on laptop - net2phone Canada - Business VoIP Phone System

New product line allows companies to leverage call data to improve the way they do business

Ottawa, Ontario, October 30, 2018 - net2phone Canada, a Canadian provider of SaaS-based business VoIP communications solutions, today announced the launch of its new analytics product line, Insights. This new product line leverages net2phone Canada call data to improve customer relationships, increase operational efficiencies, and gamify team and agent performance.

net2phone Canada Insights enables businesses to gain unique perspectives and uncover valuable trends based on data generated from phone-based communications. Companies can leverage their net2phone Canada call data to create a culture of high-achievement by gamifying individual and team performance, communicate service levels transparently to improve customer relationships, build loyalty, and remain compliant with industry standards and legislative requirements.

“The way businesses communicate has changed for good. Companies can leverage their immensely valuable call data to improve the way they do business,” said net2phone Canada President, Jonathon Moody. “With net2phone Canada Insights, customers can use the call data they generate every day to identify business trends, improve customer relationships, and create a culture of high performance.”

Technologies in this area are advancing at record speed. Although organizations are rushing to adopt omnichannel communications, a recent Harvard Business Review report revealed that the phone remains the preferred customer service channel. There is little evidence to indicate that this will change soon. Calls to businesses are expected to reach more than 169 billion per year by 2020.

Customers still prefer to speak to real people on the phone, making a positive caller experience and seamless call flow a top priority for businesses who are committed to delivering a superior level of service. In-depth analytics and key metrics based on call-related activity help businesses ensure their service levels are maintained and exceeded.

net2phone Canada delivers more than just a dial-tone by providing Canadian businesses with a superior business phone service, feature-rich caller experience, and call-analytics tools to improve the efficiency of busy organizations.

About net2phone Canada

net2phone Canada is the leader in Canadian SaaS-based business phone and communication solutions. Trusted by clients and partners across the country, net2phone Canada is an award-winning company that is raising the bar with the highest quality phone systems, superior Communications as a Service and operational system integrations, and Canadian-based technical support. Founded in 2003, net2phone Canada has a rapidly growing subscriber base and strong partner network from coast-to-coast. net2phone Canada is now part of net2phone, a global provider of unified communications services.